If you have any questions or problems viewing the test page please call the LGB help line
1-306-522-2413.
Q.
I don't see anything when I click on the auction link!
A. There may be several reasons for this. Do you have the LGB Control Kit installed? Also, make sure that your computer system meets the minimum requirements. NOTE: The first time that you use the LGB system, it will ask you to install the Control Kit. You only need to do this once per computer.
Q.
How do I participate in an online auction?
A. You will need to fill in a registration form with the company that is hosting the auction. If you are approved, a user name and password will be e-mailed to you. You can then use this user name and password to log into the bidder screen and participate in the auction. In some cases you may need to register twice, once with LGB, and again with the company that is hosting the auction.
Q.
Can I just view an auction?
A. In some cases you can log into the LGB system by using the user name and password issued to you, you can then click the "view sale" link which will take you to the bidding interface. You can then watch and hear the auction, however you cannot place any bids. Please note that not all auctions support this.
Q.
I can't see the entire bidding interface. It's too big!
A. The bidding interface is designed for a screen resolution of at least 800x600. Please consult your computer or video card manual for information on how to change your screen resolution.
Q.
I can't hear any sound!
A. Please make sure that you have the LGB Control Kit installed. Your computer must also have a sound card installed(see the minimum requirements page.) Do not forget to check that your speakers are plugged in and turned on!
Q.
I am using a firewall. What ports do I need to open?
A. LiveGlobalBid connects to a remote server on three internet sockets during an auction. These are: Tcp socket 6789 - bidding and administration. Tcp socket 8000 - audio. Tcp socket 9192 - video.
Your firewall software MUST be configured to permit outbound connections to these sockets if you want to participate in a LiveGlobalBid event.
Q.
How do I uninstall the LiveGlobalBid Control Kit?
A. To completely remove the LiveGlobalBid Control Kit from your computer follow these steps:
1. Right click on the Control Kit globe icon in the bottom right corner of your desktop.
2. Select Uninstall from the pop up menu.
3. Click Yes in the Confirmation pop up box.
4. If an error message appears click Yes.
5. Restart your computer. The LGB Control Kit has been removed.
Q.
I have registered with LGB, and I can log in, but I cannot participate in the auction!
A. If you can log in, but do not have a link to the auction, you have not yet been approved by the company that is hosting the auction. Please contact the company that is hosting the auction. LGB cannot authorize bidders for a particular auction.
Q.
Do I have to pay to place an online bid?
A. You do not have to pay to use the LGB software to place a bid, however some auction houses may charge a fee to register for an auction. They may also charge a fee to use the online bidding service. Please contact the auction house that is hosting the auction for more information.
Q.
I am having trouble downloading the LGB Control Kit.
A. Most problems encountered when downloading the LGB control kit are caused by aftermarket Internet Security programs. You may have to disable your Spam and pop up blockers to allow the necessary downloads. To bypass your browser settings you can click here for an alternate install http://www.liveglobalbid.com/lgb.exe
Q.
I can see the Video and Lot descriptions but I have no sound.
A. If you do not already have the Active X plug in you will be prompted to do so upon logging into the auction or during the Install process. You must Install Active X for the LGB software to deliver sound to your computer.
Privacy | Terms and Conditions
